All our common questions about OneBanks answered here.

Can Anyone Use OneBanks Hub?

Yes! OneBanks Hub has been created to ensure that all customers can use the service, irrespective of the push towards a digital society or who you bank with. The solution is tailored to both the needs of individuals and businesses to ensure that cash is still easily accessible.

Do I Need To Change My Bank?

Absolutely not. We’re here to make life easier for you. We understand that banks may have had to leave your high-street and communities, so we’re here to restore the balance and help bring back the everyday banking services you want and need – irrespective of who you bank with.

Does Anyone Do This Already?

We’re not the first to do it, however, we believe that we can do it whilst putting people and the community first. We’re working with banks to make sure that we are located in areas that matter and to make sure that we’re open when you need us – not just for those few hours where you’re already juggling work and the school run. We are using the latest technology called Open Banking to ensure that information is real-time, secure and reliable. We’re also not going to charge you for accessing your own money.To us, it wouldn’t be right.

How Easy Is It To Sign Up?

Customer experience is really important to us. You can sign up to the platform in a matter of minutes either Online, via a smartphone or in person at one of our kiosks where a team member will help you through the process.

What Information Do I Need To Sign Up?

You’ll need proof of ID (drivers licence or passport) and your online banking credentials for any accounts you want to add to the platform. This helps us make sure everything we do is safe and secure.

Do I Need Online Banking To Use Open Banking?

Yes, in order to use Open Banking, you will need access to your own bank’s online banking (to give consent). If you already have access, you will need your credentials to hand.If you’re not set up on online banking – pop by and we’ll help get you set up.

I Don’t Have Online Banking, What About Me?

We’re advocates of online banking and if you’re willing, our friendly and helpful team will help you get set up. All information will be sent to your home and we’ll never have access to your online banking information.

When Will There Be A Kiosk Near Me?

We’re hoping to be near you really soon, but if you have any questions about your community, please give us a shout. You can help by contacting us about getting OneBanks in your community.

Where Will The Kiosks Be Located?

We want this to be convenient for you, so our kiosks will be permanent fixtures in the focal point of your community, be it the local supermarket, petrol station, train station or even the town hall. We’re doing a lot of research to make sure that it’s convenient and accessible.

Is It Free To Use?

Of course – it’s your money and it doesn’t seem fair to charge you for depositing and withdrawing cash.

What Is Open Banking? And Is It Secure?

Open Banking relates to the industry push to make banking services more accessible. As part of recent regulation, banks were asked to make certain types of information more accessible to allow new companies (like us) to act on behalf of customers (you) to make life easier. Being able to see all your account balances in one place is the most common use of Open Banking, but it goes a lot further than that.

It’s all based on the notion of ‘Explicit Consent’ that means you, the customer, have to agree for certain actions to take place - nothing happens without this and once you give consent, we have to make sure all data is treated safely and securely!

What Is OneBanks Regulatory Status?

Sentenial is authorised and regulated by the Financial Conduct Authority (FCA).  Sentenial’s registered number is 624067. OneBanks is a PSD agent of Sentenial, registered with the FCA under registered number 936544. The FCA Financial Services Register can be accessed at www.fca.org.uk/register. You can also contact the FCA on 0800 111 6768 or 0300 008 082 or by emailing consumer.enquiries@fca.org.uk

If I Use OneBanks' Services, Would My Money Be Protected Under The Financial Services Compensation Scheme (FSCS)?

OneBanks is not a bank and is not a Financial Services Compensation Scheme (FSCS) participant. OneBanks acts as an agent of Sentenial Limited to process the transactions for customers using Open Banking. If you have any questions regarding the FSCS, please contact your bank to understand more about FSCS protection.

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